Frequently Asked Questions
Everything you need to know about bringing luxury home.
What are your standard shipping and delivery timeframes?
We offer white-glove delivery on all furniture orders. Standard shipping typically takes 7-14 business days for in-stock items, while custom-made pieces may require 6-10 weeks for production and transit.
Do you offer assembly services for large furniture items?
Yes, our white-glove delivery service includes professional assembly and placement of your furniture in your room of choice, as well as the removal of all packaging materials.
What is your return policy for home decor and furniture?
You can return most items within 30 days of delivery. Please note that custom-upholstered pieces and final sale items are non-returnable, and a 15% restocking fee may apply to large furniture returns.
Are your materials sustainably sourced?
We pride ourselves on quality. Our wood furniture is crafted from FSC-certified hardwoods, and we use top-grain leathers and eco-friendly fabrics to ensure your pieces are both durable and ethically produced.
Do you provide financing options for large purchases?
We offer flexible financing through our partners, allowing you to pay for your furniture over 6, 12, or 24 months with competitive interest rates, subject to credit approval.
How can I track the status of my custom order?
Once your order is placed, you will receive a tracking link via email. You can also log into your account dashboard to see real-time updates from production through to final delivery.